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you may have damaged the give mechanism, if you read the owners instruction it says not to turn the give any more than 2 full rotations, if you look closely on the top of your machine give wheel, you will see a dot on it and a dot on the machine. this is a guide for you to keep and accurate eye on how many times you turn the give in. if you look at the rubber washer under the give wheel don/t tighten it any more than when the rubber washer touches the base of the screw housing. this is usually the no give point, if you tighten any more ,there is no difference in the give, its already at the max stiffness. if you.ve wrenched on it too much you could have damaged it.
give stigma a call they may be able to repair it for you. you may take a hit on the shipping cost but its still worth it. hope that helps. take care

stephen stacey

my hyper seemed to be doing the same as __E__'s
mine was like that right out of the box...
should i be able to compare it to my Dragonfly?

Actually, I've haven't yet tried the dragonfly and had been wondering if it's ability to adjust was better than the Hyper. (or at least my hyper anyways)

Hi this is Artemis from Stigma,
the Hyper has infinitely adjustable softness (give),but the hard hitting spot is quite close to the soft hitting spot so you have to make only small adjustments on the control screw to get the spots in between.
So try this an if you still think there is a problem we will happy to assist you . Here is our email info@stigma-rotary-tattoo.com

Artemis

Thanks Artemis! I may be hitting you guys up soon.