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I recently had a Hyper slip out of my hands while whiping it down and it hit the floor from about four feet up. After inspecting it, I noticed the point of impact was on the give adjustment screw. A one in a million spot. While setting up for a tattoo the following day, I noticed that it was making a very slight noise, which after getting used the subtle purr they make, wasn't something I was used to hearing. The machine still seamed to perform normally but as I am a perfectionist, I just could not settle with knowing there was something that could potentially become serious. I contacted Stigma and was responded to within hours. Not only was I offered much more useful information than I had expected but I was also given a phone call. Not recognizing the number on my caller ID, I wrote it off as an telemarketer and did not answer. After receiving yet another email informing me that they had tried to call me, I realized that number was them over in Germany so I called them back. I first spoke to Artemis, owner, machine builder, and artist who talked me through any possibilities for repair as well as gave me a ton of info regarding my Hypers. We came up with an plan for repair and I then spoke with Petra, also an machine designer and artist who walked me through the best method for shipping and estimated shipping and repair time. I was very shocked at how friendly and passionate they were about their business. It was ten o clock Europe time and she had just finished a tattoo and they were both still at their workshop. They were some of the most pleasurable people I have met in the business yet and I couldn't be happier spending my hard earned money with a company like them. Their customer service was awesome and they went above and beyond any of my expectations. Especially after dealing with many other very unfriendly and arrogant people that I have had the displeasure of meeting along the way. It really is nice to meet such passionate and whole hearted people who have contributed so greatly to the evolution of tattooing. Whether or not you buy an Stigma machine or not, is really not the point of this, as I am not a promoter or anyone special, only just one in many tattoo artists trying to learn and make awesome tattoos just like the wrest of you. I am simply sharing my experience with this company for anyone considering buying one of their machines and want to know more before making such an significant purchase on something so different than a coil machine. I too, spent months researching other options before making a decision to buy an Hyper and to date I have bought four. I spent hours the other day trying to tune an $500 coil machine trying to get it to run to my satisfaction. And to date, I have never had to adjust a single thing on my Hypers, other than the give adjustment screw in the back when I first got them. While tattooing these two girls the other day, who both were getting flowers behind their ears, I mentioned how lucky they were I had such quite machines. It was one of their first tattoos so she had no idea what I meant. I plugged in a coil machine for a second and hit the medal and she almost flew out of the chair. She had never actually heard a coil tattoo machine before and we were twenty minutes into her tattoo already using my Hypers so she had no idea that tattoo machines could sound so aggressive since my Hypers were what had been behind her ear for the past twenty minutes. Hypers are so quite that my wife can't even tell if I am tattooing or not when she walks in the shop like she used to be able to. They are about as loud as an cat purring setting on your chest. Even quitter than the Stealth I had prior before I knew if I wanted to invest so much in an rotary. Do yourself a favor and at least try one. If you don't like it, sell it. I had two red ones so I listed one on eBay and it sold for $690. No shit! It's not like you have anything to lose. They are lighter, quieter, and require less maintenance, and once you give them a true trial, at least a month to get used to, you will find that they perform at least as good as any coil machine you ever had. To me, even better. Especially if you are tired of spending hours, sometimes days trying to get your coil machine back to that sweet spot you had it at before a broken spring. Don't get me wrong, I still break out my ol' Aaron Cains every now and again. Them hoes been good ta daddy and I still like the hum of a coil every now and then. If you have an Aaron Cain you know what I mean. It's not a clacking coil hum, it's that oh so sweet float like a butterfly sting like a bee buzz. That Mohammed Ali buzz like no other coil machine out there. Sorry for carrying on so much but I am just that pleased with my Hypers. I probably sound like I'm getting paid to promote them but I assure you, I'm not that special but believe me, I would if they asked me to. I'd sell one of my kids if I had to if that was the only way I could afford to get a Hyper. Just kidding! Some of you all might take that seriously. Thanks you Artemis and Petra for being such outstanding people and for putting such an awesome tool out there for us to learn and grow with.